Terms of service

Last updated 9 September 2026

1. Agreement to terms

By using piapearl.com and its related services, you agree to be bound by these Terms, a legally binding agreement between you and PiaPearl Pty Ltd ("we", "us", "our"). If you do not agree, you must not use the service.

2. Scope of services

Pia Pearl provides an online atelier that lets customers compose a dress design. Once a design is confirmed, we manufacture a made-to-measure garment according to the specifications and measurements you provide.

3. Design previews

Preview images are digital visualisations only and may include inconsistencies. They are for concept visualisation and may not reflect the final garment exactly. We may contact you during the order process to refine and finalise the design before production. Variation in colour, drape, or appearance may occur due to fabric texture and hand craftsmanship.

4. Orders, deposits and payments

A refundable A$10 refundable deposit (US$10 outside Australia) is required at checkout to begin the design review. This payment secures your place in the atelier's queue. If we determine your design cannot reasonably be produced, the deposit is refunded in full. Once a design is confirmed, the remaining balance is due before production begins. Prices are quoted in AUDunless stated otherwise.

5. Measurements and sizing

You are solely responsible for providing correct measurements or choosing from our size chart. We are not liable for incorrect sizing caused by inaccurate measurements you submitted.

6. Alterations and credits

We do not provide standing credits for alterations. Credits may be issued at our discretion and must be requested within seven days of receiving your order.

7. Cancellations, refunds and returns

The initial deposit is refundable only if your design is not feasible to produce. Once the final design is approved and production has commenced, the balance paid is generally non-refundable. Partial or full refunds may be issued at our sole discretion — for example for a verified manufacturing defect — if requested within seven days of delivery with photographic or written evidence. We do not issue refunds for a change of mind, incorrect measurements you supplied, or dissatisfaction with a stylistic interpretation you approved.

8. Delivery and risk of loss

We are not responsible for loss or theft of parcels once delivered to the address you provided. Title and risk in the product pass to you on confirmed delivery by the carrier.

9. Intellectual property

You own the physical garment you purchase. All intellectual property in the design concepts, preview imagery and creative styling remains exclusively ours. You may not reproduce, copy or commercialise design elements beyond personal use of your purchased garment.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages. Our maximum liability is limited to the total amount you paid for the specific product in question.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. Disputes will first be attempted to be resolved amicably; failing that, they will be referred to binding arbitration in Melbourne under the rules of the Australian Centre for International Commercial Arbitration.