Question 1

How does the design process work?

Accepted Answer

You start by selecting a base style, then use our AI stylist, Stella, to describe any changes you want. You can ask for different colors, necklines, sleeves—anything you can imagine. Stella will provide a new design based on your instructions.

Question 2

Can I use my own inspiration?

Accepted Answer

Yes. At the beginning of your chat with Stella, you can upload an inspiration photo. The AI will use it as a reference for the style, silhouette, and mood of your design.

Question 3

Is there a limit to how many changes I can make?

Accepted Answer

No, there are no limits. You can continue to refine your design with Stella until you are perfectly happy with the result.

Question 4

What if I don't like the design?

Accepted Answer

Not a problem! You can ask Stella to 'reimagine' the design for a completely new creative direction, or simply give a new instruction, like 'show me a different style'.

Question 5

Should I choose a ready size or custom measurements?

Accepted Answer

We offer both for your convenience. For the best possible fit, we highly recommend providing custom measurements. A perfect fit is key to a perfect dress. You can provide these on the measurements page.

Question 6

How do I take my measurements?

Accepted Answer

Follow our step-by-step measurement guide, which you can find on the measurements page. Key tips are to use a soft measuring tape, keep it level, and ask our AI stylist for help if you're unsure.

Question 7

What if I need alterations?

Accepted Answer

Because your dress is made-to-order, minor local alterations may sometimes be needed for a perfect finish. Please see our official alterations policy for more details.

Question 8

How is the price calculated?

Accepted Answer

We charge a small, refundable upfront design fee of $9.99 AUD to finalize your design with our AI stylist. Once you are ready to order, we will contact you to confirm details and arrange final payment for the dress itself.

Question 9

Is the design fee part of the final dress price?

Accepted Answer

The $9.99 AUD design fee is separate and covers the AI-assisted design process. The final cost of your made-to-order dress will be quoted to you before production begins.

Question 10

What currency will I be charged in?

Accepted Answer

All prices are displayed and charged in AUD. We accept payments from all over the world, and the final conversion will happen automatically at checkout through our payment processor.

Question 11

How long will it take to get my dress?

Accepted Answer

Typically, lead time is 2-3 weeks from the moment your measurements are confirmed. This can vary slightly based on the complexity of your design.

Question 12

Can I return my dress?

Accepted Answer

As every dress is custom and made-to-order, we cannot accept returns. Please review our detailed returns policy for information on how we handle manufacturing defects.

Question 13

How do I care for my dress?

Accepted Answer

Each dress comes with a specific care card. Generally, we recommend gentle hand washing or dry cleaning, depending on the fabric and embellishments chosen.

Pia Pearl

Design & Ordering

Sizing & Fit

Pricing & Shipping

Production & Delivery